Complaints, Comments & Feedback

In this section...

At Lifetime, we welcome all feedback -positive or negative,as it helps us improve the service we provide. If something isn’t right, we want to hear about it so we can put things right for you and prevent similar issues for others.

Your feedback might lead us to:

  • Apologise and make amends
  • Review and improve our processes or policies
  • Make changes to how we deliver services

Lifetime is part of Warrington Housing Association (WHA)

You can view WHA’s Complaints Policy and self-assessments on the Warrington Housing Association website:
👉 Click here to view

How to Contact Us

If you’d like to raise a concern or make a complaint, please get in touch:

📧 Email: mail@lifetimegateway.org.uk
📞 Phone: 01925 246824
📍 In Person: Lifetime at The Gateway, 89 Sankey Street, Warrington, WA1 1SR

We aim to acknowledge complaints within 5 working days and respond fully within 10 working days.

 

 

 
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